Support and help
Get help with inspectionsand deficiency tracking
If you need help with setup, workflows, or a specific issue, reach out here. We respond as quickly as possible and can jump on a call when needed.
Share only what we need to troubleshoot. Avoid sensitive data.
Knowledge Base
Under active build
We are publishing guides and walkthroughs. In the meantime, contact support and we will help directly.
Fastest ways to get help
- Email support with your project name and issue details
- Include steps to reproduce when possible
- For urgent items, request a call and provide availability
Contact support
Use the form to send a support request. We typically reply by email and can set up a call when needed.
Common topics
Access issues, project setup, inspections, deficiency workflows, reporting, and floorplans.
Tip for faster resolution
Include the project name, what you expected to happen, what happened instead, and any steps to reproduce.
Support hours vary by customer plan and project needs.
Send a message
We will respond by email. If it is urgent, note that in your message and include your availability.
If you are reporting an issue, avoid sharing sensitive data.